Return Policy

What is your return policy?

Thank you for shopping at Sheena's Boutique! We take pride in the quality of our merchandise and want you to be happy about your order. We are happy to offer easy, no-hassle refunds on returns received within 14 days of the original shipping date. You will receive a refund to the original payment method used when placing your order.  It will take approximately 5-10 business days to process your refund once we receive it. If you would like to make a return, please ensure that your return meets the following criteria:

Returns and exchanges are accepted on items received within 14 days of the original ship date. Returns and exchanges are accepted on items that are in original condition with any original tags, and have not been altered, worn, washed, or damaged. Shipping charges are nonrefundable.

If you have received the wrong item or a defective item, please e-mail us at support@sheenasboutique.com within 5 business days after receiving your order so that we can assist you.  Please note that items that have been damaged due to wear and tear are not eligible for return. 

Unfortunately, we cannot accept returns on sale items.

Shipping costs are nonrefundable, except in cases where we have made an error. If you have received the wrong item, please notify us by e-mailing support@sheenasboutique.com so that we can ship out the correct item to you.

We do not provide pre-paid return labels.  The customer is responsible for all shipping costs.  Please ship your return via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive. 

 

How do I make a return?

After reading our Return Policy above and ensuring that your items are eligible for return, send an email to support@sheenasboutique.com and we will provide you with a return form.  Place the form along with the items in a securely sealed shipping box.

Mail it to:

Sheena's Boutique
4839 Turtle Bay Terrace
Bradenton, FL 34203

Please note: The customer is responsible for return shipping costs.

***Remember to ship your merchandise via UPS, FedEx, or USPS. Please consider purchasing tracking/delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost or damaged items being returned to us.***